We hope that you will be fully satisfied with your order. If you are not satisfied with your purchase, you may return it within 30 days for a refund, replacement or exchange if:

• The item is unused 

• The item is in its original, undamaged packaging 

• Refunds will be made using the same method as the original form of payment 

• Certain items cannot be exchanged for safety and hygiene reasons. 

Please contact info@lelefeminine.com for a refund/return request. 

1. Returns and refunds: 

Please remember it can take some time for your bank or credit card company to process and post the refund (up to 10 business days). We want to make it as easy as possible for you to be satisfied. 

2. Defective or incorrect items: 

Please inspect your goods once you receive them and contact us within 7 days at info@lelefeminine.com if they are defective, damaged or the incorrect item. 

Once we have inspected it for ourselves we will then deliver the correct product to you if available or either refund or credit your account within 10 working days. 

We apologise for any inconvenience caused, we are here to help.